Important: we do not offer free returns — the customer is responsible for the return costs, unless the item is faulty or we sent the wrong item.

Can I return my order? Yes, within 30 days of receipt, provided: the item is in original condition with all parts, tags and packaging; shows only signs of normal trying on (no damage from negligence or misuse); and the customer bears the return postage costs.

Returns are processed within 7 working days of arriving with us. HALMERIS LLC / Harriet Chelsea may refuse returned items that show use or damage not attributable to us.

How do I return my order? Email info@harrietchelsea.com with: order number, reason, a photo (if damaged), full name and address. Important: do not send the return to the sender's address — we provide the correct return address after review.

Faulty or incorrect items If your item arrives faulty, damaged or is not what you ordered, email us within 30 days with your order number and a photo. In that case we cover the return costs and offer a refund or replacement. This does not affect your statutory rights under the Consumer Rights Act 2015.

Cancellation — Right of withdrawal Private customers may cancel within 30 calendar days of receiving the last item, without giving a reason (this includes your 14-day right to cancel under the Consumer Contracts Regulations 2013). Since orders are processed immediately, they cannot be cancelled once in transit; in that case follow the return procedure after receipt. You may inform us of your intention to cancel by a clear written request via email.

After cancellation We refund all payments received (excluding the extra cost of a more expensive than standard delivery), via the same payment method, within a maximum of 14 days of receiving the returned products. Keep proof of postage.